Our BYM team, dedicated to your success

bym-team

In the first half of 2018, our BYM team made over 11,636 calls to customers, answered 4,561 support tickets and supported our system users as they collectively sent 113,992,329 emails.

So, if you've ever wondered what it takes to be a member of the BriefYourMarket.com team, then check out our Q&A with Chloe, Ellie, Emily, Tyrone and Ryan...

 

So, what does your job entail?

Chloe: “New customers will spend roughly 4-6 weeks with the Onboarding team. First, I’ll call the client to introduce myself, as well as explain the welcome pack and set-up requirements. I then communicate with a variety of departments, such as our Digital Design team to get the client’s templates created and approved.”

Ellie: “As BYM’s Client Training Manager, I’m then responsible for meeting with the client face-to-face and building up a good connection and rapport.

The first training session will usually be held at the customer’s office or online and is designed to be as interactive as possible. So, I will explain the benefits of emails and newsletters, and provide examples of campaigns that they should consider sending – essentially, this covers the what, why, when and how of marketing with BYM.

To ensure that the customer feels comfortable using the system, they’ll be able to send out their first campaign during their second session, with my guidance. We’ll also recap things that may have been forgotten since the first training meeting.”

          

     

 

Emily: “As a Customer Success Manager, I’m often out and about travelling to customers to assist with any training needs or to review return on investment they’ve seen from the platform.”

Tyrone: “I’m part of the Communications Managed team, which helps our customers increase their marketing ROI by creating, organising and sending out online content on their behalf.”

Ryan: “Within my role at BYM, I assist our customers with any enquiries they may have regarding training and system usage.”

 

What does an average day look like?

Chloe: “An average day involves communicating with customers and other teams to ensure that everything is set-up within the agreed timescale.”

Ellie: “As a Client Training Manager, I am often required to travel for work. Usually, I will do two training sessions in a day, so I will aim to arrive at the first appointment between 9-10 am, go through the training session with that customer, and then head to my second appointment.”

Emily: “Every day is different at BYM, helping customers with their marketing strategy and learning about their industry. My day is often busy with calls and on-site meetings, scheduled to help my accounts achieve their marketing strategy and ROI goals from their BYM platform.”

Tyrone: “Most days in Communications Managed are spent writing news articles for our clients, building their monthly newsletters or designing email campaigns to promote their services. We aim to provide our customers with valuable content that will help them build brand awareness, generate traffic to their website and boost their return on investment.”

Ryan: “During an average day, my first priority is responding to emails, phone calls and live chat messages as and when they come through to resolve customer queries quickly and efficiently.

This role requires me to be very reactive to customer queries, and one of the daily challenges that I overcome in my job is navigating between each industry’s lingo.”

 

What sets BYM apart from other services, making it a good place to work?

Chloe: “We have monthly and weekly business meetings, which means that we are always up-to-date with the latest news and releases. The product is constantly updated to work at its full potential for our customers, which we are then able to promote to our clients.”

Ellie: “We’re able to help businesses to improve their marketing, and we build strong relationships with these clients, especially through being able to visit them in-person.”

Tyrone: “BYM offers you the opportunity to contribute to the company in a meaningful way, and if you have ideas on how to improve one of the processes or an aspect of the company, your suggestions will be heard.”

Ryan: “There are so many wonderful things about working at BYM. My favourite being the ethos of my colleagues. Being supported by a group of hard-working, positive and like-minded individuals really gives me the urge to strive and do well, all supported by the clear and guided progression paths that are put in place.”

 

Do you have any tips for those looking to join BYM?

Ellie: “You need to be able to communicate well and have confidence when meeting new people. And if you work hard, there is the opportunity for progression, or switching to different departments.”

Tyrone: “If you have an interest in writing and getting an opportunity to show off your creative side, then a role in Communications Managed gives you the chance to do exactly that.”

Ryan: “If you’re looking to make a difference for customers, this is the job for you.”

 

Find out more...

If you're an existing BriefYourMarket.com customer and you would like to discuss the contents of this blog with a member of the team, call us on 0344 800 84 24.

Or, for information on our latest job opportunities and openings, click on this link.

 

 

What does the future hold for brokers?
Helping your customers overcome their barriers to ...
 

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Thursday, 13 December 2018

Our BYM team, dedicated to your success

bym-team

In the first half of 2018, our BYM team made over 11,636 calls to customers, answered 4,561 support tickets and supported our system users as they collectively sent 113,992,329 emails.

So, if you've ever wondered what it takes to be a member of the BriefYourMarket.com team, then check out our Q&A with Chloe, Ellie, Emily, Tyrone and Ryan...

 

So, what does your job entail?

Chloe: “New customers will spend roughly 4-6 weeks with the Onboarding team. First, I’ll call the client to introduce myself, as well as explain the welcome pack and set-up requirements. I then communicate with a variety of departments, such as our Digital Design team to get the client’s templates created and approved.”

Ellie: “As BYM’s Client Training Manager, I’m then responsible for meeting with the client face-to-face and building up a good connection and rapport.

The first training session will usually be held at the customer’s office or online and is designed to be as interactive as possible. So, I will explain the benefits of emails and newsletters, and provide examples of campaigns that they should consider sending – essentially, this covers the what, why, when and how of marketing with BYM.

To ensure that the customer feels comfortable using the system, they’ll be able to send out their first campaign during their second session, with my guidance. We’ll also recap things that may have been forgotten since the first training meeting.”

          

     

 

Emily: “As a Customer Success Manager, I’m often out and about travelling to customers to assist with any training needs or to review return on investment they’ve seen from the platform.”

Tyrone: “I’m part of the Communications Managed team, which helps our customers increase their marketing ROI by creating, organising and sending out online content on their behalf.”

Ryan: “Within my role at BYM, I assist our customers with any enquiries they may have regarding training and system usage.”

 

What does an average day look like?

Chloe: “An average day involves communicating with customers and other teams to ensure that everything is set-up within the agreed timescale.”

Ellie: “As a Client Training Manager, I am often required to travel for work. Usually, I will do two training sessions in a day, so I will aim to arrive at the first appointment between 9-10 am, go through the training session with that customer, and then head to my second appointment.”

Emily: “Every day is different at BYM, helping customers with their marketing strategy and learning about their industry. My day is often busy with calls and on-site meetings, scheduled to help my accounts achieve their marketing strategy and ROI goals from their BYM platform.”

Tyrone: “Most days in Communications Managed are spent writing news articles for our clients, building their monthly newsletters or designing email campaigns to promote their services. We aim to provide our customers with valuable content that will help them build brand awareness, generate traffic to their website and boost their return on investment.”

Ryan: “During an average day, my first priority is responding to emails, phone calls and live chat messages as and when they come through to resolve customer queries quickly and efficiently.

This role requires me to be very reactive to customer queries, and one of the daily challenges that I overcome in my job is navigating between each industry’s lingo.”

 

What sets BYM apart from other services, making it a good place to work?

Chloe: “We have monthly and weekly business meetings, which means that we are always up-to-date with the latest news and releases. The product is constantly updated to work at its full potential for our customers, which we are then able to promote to our clients.”

Ellie: “We’re able to help businesses to improve their marketing, and we build strong relationships with these clients, especially through being able to visit them in-person.”

Tyrone: “BYM offers you the opportunity to contribute to the company in a meaningful way, and if you have ideas on how to improve one of the processes or an aspect of the company, your suggestions will be heard.”

Ryan: “There are so many wonderful things about working at BYM. My favourite being the ethos of my colleagues. Being supported by a group of hard-working, positive and like-minded individuals really gives me the urge to strive and do well, all supported by the clear and guided progression paths that are put in place.”

 

Do you have any tips for those looking to join BYM?

Ellie: “You need to be able to communicate well and have confidence when meeting new people. And if you work hard, there is the opportunity for progression, or switching to different departments.”

Tyrone: “If you have an interest in writing and getting an opportunity to show off your creative side, then a role in Communications Managed gives you the chance to do exactly that.”

Ryan: “If you’re looking to make a difference for customers, this is the job for you.”

 

Find out more...

If you're an existing BriefYourMarket.com customer and you would like to discuss the contents of this blog with a member of the team, call us on 0344 800 84 24.

Or, for information on our latest job opportunities and openings, click on this link.

 

 

What does the future hold for brokers?
Helping your customers overcome their barriers to ...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, 13 December 2018
 
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