Our clients love simplicity, and often don’t want to get involved with the technical side. This makes perfect sense to us, after all, lots of people drive cars but not everyone wants to be a mechanic. There are however a few top-line questions listed below which are worth covering for the non-technical user.
If you happen to be a hard-core super-technical type (or your technical people would like to know more) then have a look at our Technical Briefing.
It only takes a few minutes to become a confident, proficient user. As part of our new customer process we’ll take you through everything you need to know. We’ll even import your contacts for you and help you set up your client profiles.
No. BYM is controlled from your standard web browser (like Internet Explorer), so there’s no software or updates to install. You can also sign in and use BYM from any machine you choose, from anywhere in the world - it’s that simple.
We know website updates are a bone of contention in some companies, so we put our thinking caps on to find a simple way to post your articles on the web without hassling your website manager.
In technical terms, we don’t touch your website - we simply duplicate your menu bar and masthead (the bit at the top of your website). Your clients feel like they’re on your website, when they’re actually in a special BYM web page. With BYM you can post an article and update it at any time without bothering your web manager - it’s that simple.
All your website links will continue to work, and your client can easily switch seamlessly between BYM web pages designed by you, and information on your ‘real’ website, without ever realising there’s a difference.
None at all - BYM does all the technical stuff in the background for you. With our templates and previews you can create professional layouts in minutes, without any programming knowledge. See our Visit Scotland example to see how seamlessly BYM can work alongside an existing website.
Feel free to let your website people know about BYM - but reassure them we won’t touch their website in any way, or ask them to do any additional work. If they have any further queries then feel free to point them in the direction of Technical Briefing.
Yes. BYM can use the information your CRM gathers to full effect and also help update your CRM client profiles.
Yes, we’re here to help. If you have any questions feel free to contact us.